Radio Maintenance Team Leader

Summary: The Radio Maintenance Team Leader oversees daily activities for radio field reactive maintenance, ensuring minimal downtime and network outage. Responsibilities include resolving work tickets, managing schedules, analyzing performance, and training technicians.

Key Duties:

• Coordinate daily activities of radio technicians, ensuring SLAs are met.
• Generate ticket statistics for performance analysis.
• Schedule shifts and distribute tasks among team members.
• Train technicians, troubleshoot and resolve complex problems.
• Maintain a safe work environment and ensure compliance.
• Manage data records, implement processes, and adhere to policies.
• Recommend hiring, firing, and transfer of staff.
• Resolve employee inquiries, conflicts, and grievances.

Requirements:

• Education: Bachelor's in Engineering or related field + Technical certificate in health and safety.
• Experience: Minimum 5 years in telecom/ISP or network operations, with 3 years in technical management.
• Skills & Competencies: Leadership, Results Orientation, Decision Making, Adaptability, Advanced ISP Operations, Analytical Thinking.

Knowledge:

• Fair command of English and Arabic.
• Proficiency in Microsoft Office.
• Understanding of business operations, policies, and procedures.
• Interpersonal skills for client and employee interactions.
• Experience in reading engineering prints and working on network equipment.
• Knowledge of radio and power installation and maintenance.