Quality Control Engineer

Job Title: Quality Control Engineer
Division: Global Tek
Department: Global Tek Operating
Role: Quality Engineer
Job Level: Junior Professional STEM

Summary:
The Quality Control Engineer is responsible for ensuring the quality of services provided by Global Tek through site inspections, defect identification, and the development of quality control measures. This role involves analyzing system outputs, addressing service quality defects, and proposing improvements.

Key Responsibilities:

• Develop and implement quality control checklists and measures.
• Analyze and address root causes of service defects and customer complaints.
• Propose and implement quality tools, equipment, and process improvements.
• Work with staff to establish and enhance quality standards and procedures.
• Conduct inspections to ensure compliance with quality requirements.

Requirements:

• Education: BSc in Telecom Engineering, Electrical Engineering, or a related field.
• Experience: 3 years in Quality Control.
• Skills: Problem-solving, attention to detail, organization, time management, and adaptability.
• Knowledge: Proficiency in English and Arabic, quality engineering in the ISP industry, KPI management, and performance auditing.

Competencies:

• Core: Passion, results orientation, leadership, creativity, customer service, teamwork.
• Technical: Accuracy, analytical thinking, technology adaptation, and planning.

KPIs:

• Quality standards implementation, process improvements, downtime reduction, and effective business recommendations.