Operations Support Section Head

Position Overview:

The Operations Support Section Head will oversee the operations support team, providing strategic direction and ensuring that operational processes run smoothly and efficiently. This role requires strong leadership skills, operational expertise, and the ability to drive continuous improvement initiatives.

Key Responsibilities:

• Leadership and Management: Lead and manage the operations support team, fostering a culture of excellence, teamwork, and continuous improvement.
• Operational Strategy: Develop and implement operational strategies to enhance efficiency, productivity, and service quality.
• Process Optimization: Identify and implement process improvements to streamline operations and reduce costs.
• Performance Management: Set performance metrics, monitor team performance, and provide regular feedback and development opportunities.
• Issue Resolution: Address and resolve operational issues, ensuring timely and effective solutions.
• Compliance and Standards: Ensure compliance with company policies, industry regulations, and quality standards.
• Reporting: Prepare and present regular reports on operational performance and key metrics.

Qualifications:

• Experience: Minimum of 5 years in operations support or a related field, with at least 3 years in a leadership or management role.
• Education: Bachelor's degree in business administration, Operations Management, or a related field.
• Leadership Skills: Strong leadership and team management skills with a proven track record of driving performance and achieving results.
• Operational Expertise: In-depth knowledge of operational processes, systems, and best practices.
• Problem-Solving: Excellent problem-solving skills with the ability to identify issues, analyze data, and implement effective solutions.
• Communication: Strong verbal and written communication skills with the ability to communicate effectively with diverse stakeholders.
• Analytical Skills: Proficiency in data analysis and performance measurement.
• Technical Skills: Familiarity with operational support systems and software tools.