Fiber Maintenance Engineer

Fiber Maintenance Engineer 

Summary

This is an intermediate level, field service role that provides technical guidance and support to fiber maintenance teams. You'll also be responsible for resolving complex technical problems and ensuring efficient network operations.

Responsibilities

• Review site acceptance documents and advise management of any issues before finalization.
• Provide guidance on planned maintenance schedules and hardware adjustments.
• Assist supervisors with infrastructure maintenance industry standards.
• Utilize your experience and technical knowledge to achieve positive outcomes in fiber optic transport, cabling, wireless, and mechanical power construction.
• Perform various tasks including data entry, creating mathematical models, troubleshooting, preventive maintenance, servicing equipment, and maintaining records.
• Participate in site rearrangements to meet technical department standards.
• Assist the team leader in selecting sites for rearrangement and filling out acceptance forms.
• Report issues to the deployment department and follow up on material requests.
• Prepare work sheets and troubleshoot network failures.
• Be available on-call for urgent cases.
• Perform fiber optic cable splicing as required.
• Maintain inventories of test equipment and transmitters.

Requirements

• Bachelor's degree in computer, electrical, mechanical, or telecom engineering (or related field)
• 1-2 years of experience
• Customer service focus, problem-solving skills, ability to work under pressure, and good organization

Knowledge, Skills & Abilities

• Proficient in written and spoken English and Arabic
• Microsoft Office Suite (Word, Excel, PowerPoint, Email)
• Company policies and procedures
• Basic understanding of networks, wireless, and mobility
• Ability to read and interpret manuals and instructions
• Preventive and corrective maintenance techniques
• Use of diagnostic equipment
• Consultation and collaboration
• Quality control and assurance
• Report writing
• Mathematical skills

Key Performance Indicators (KPIs)

• Implementation of field maintenance strategic plans
• Achievement of operational targets
• Maintaining readiness of fiber materials
• Completion of preventive maintenance on fiber sites
• Network uptime
• Compliance with company policies
• Customer satisfaction rate
• Resolution rate and reopened tickets on technical issues
• Meeting deadlines