IT Help Desk Specialist

We are seeking a highly motivated and technically skilled IT Help Desk Specialist. This is a key role within the organization and the successful candidate will play a crucial role in providing technical support to the employees.

Key Responsibilities

• Respond to and resolve technical issues reported by employees via phone, email, and online ticketing systems.
• Diagnose and troubleshoot hardware and software problems.
• Install and configure computer systems and software.
• Provide user training and support.
• Document technical issues and resolutions.
• Maintain accurate records of all support activities.
• Escalate complex issues to senior IT staff.
• Stay up-to-date on the latest technologies and trends in IT support.
• Contribute to the continuous improvement of the IT Help Desk services.

Qualifications and Skills

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 1 year of experience working in an IT Help Desk or similar role.
• Strong technical knowledge of computer hardware and software.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Excellent customer service skills.
• Proficient in Microsoft Office Suite.
• Experience with IT ticketing systems is a plus.