technical support team leader

company is searching for experienced candidates for the position of technical support team leader. To join our growing team in Baghdad \ Iraq

Requirements

1. Experience in technical support: The team leader must have extensive experience in the field

of technical support and an understanding of its operations and requirements. They must be

familiar with the operating systems, networks, and technologies used in the Internet and

Telecom company.

2. Leadership abilities: The team leader must have strong leadership skills. Must be able to

direct, motivate and develop team members. Must be able to effectively organize and distribute

tasks and manage team performance.

3. Communication Skills: A team leader must have strong communication skills. Must be able to

communicate effectively with team members, management and clients. Must be able to clearly

articulate ideas and requirements and understand customers' needs and requirements.

4. Analytical capabilities: The team leader must have strong analytical capabilities. Must be able

to analyze data and information related to team performance and service quality. Must be able

to identify pa[erns of problems and possible improvements and take necessary action.

5. Knowledge of Quality Management Systems: Team Leader preferably has knowledge of

Quality Management Systems such as ISO 9001. Must be able to apply concepts of Quality

Management, Service Quality Assurance and Process Improvement.

6. Guidance and Coaching: The team leader must have the ability to direct and coach the team

members. Must be able to provide the necessary technical guidance and assistance, identify

training needs and implement appropriate development programs.

Note That: all applications will be reviewed and only shortlisted candidates will be contacted

Note That: the applicants must be exclusively from Baghdad