Operations Admin Officer

Operations Admin Officer Job Summary

Responsibilities:

• Provide administrative support to department supervisors/managers.
• Manage order logs and ensure proper procedures are followed.
• Track team attendance and inform HR of any changes.
• Record team daily work performance.
• Prepare studies and presentations.
• Monitor tickets and delayed tasks and escalate as needed.
• Handle general administrative activities.
• Maintain files, logs, photos, and process reports.
• Type daily reports.
• Calculate bonuses and handle absence reporting.
• Assist section heads with job distribution.
• Document customer and network incidents.
• Record engineer vacations.
• Follow up on and reply to emails related to NMC reports.
• Collect and report tasks.
• Handle escalation reports for wireless and fiber problems.
• Review online sheets.
• Follow up on technician and driver attendance.
• Assist with resource scheduling.
• Maintain vehicle and driver logs.
• Maintain invoice tracking and assist with billing and reporting.
• Document and file site acceptance.
• Document and file approvals and permissions.
• Contact customers for fiber optic cable maintenance.
• Prepare and submit work sheets.
• Handle incoming calls.

Qualifications:

• BA degree in MIS, Business Admin, or related degree.
• 0-1 years of experience in admin or project coordination in ISP or Telecom industry.
• Core competencies (quality of result, creativity, agility).
• Job-related competencies (problem-solving, accuracy, personal effectiveness, dependability, time management, ability to learn new technologies, communication, interpersonal skills, working with tools and technology, multitasking, working under pressure).
• Good command of English and Arabic (written and spoken).
• Good command of Microsoft Office (MS Word, MS Excel, PowerPoint).
• Knowledge of company policies and procedures.
• Experience in administration, task coordination, filing, project management, and reporting tools.
• Excellent interpersonal skills and teamwork.
• Good planning and organizational skills.
• Ability to listen effectively and communicate with various stakeholders.
• Excellent communication skills (written and verbal).
• Willingness and ability to quickly learn complex concepts.

Key Performance Indicators (KPIs):

• Meeting deadlines
• Accuracy in routing and filing documents
• Filing methodologies implementation
• Time for providing service requests
• Accuracy and quality of attendance checking and monitoring
• Completeness of paperwork and data entry
• Government files related to delays or missing documentation