Operations Admin Officer

Job Summary:

The Operations Admin Officer plays a crucial role in providing administrative support for maintenance activities, resource allocation, employee attendance, reporting, site administration, and document management in accordance with company policies and procedures.

Job Duties:

• Provide back office support and coordination for department supervisors/managers.
• Manage order logs ensuring compliance with procedures.
• Monitor team attendance daily and report to HR for any changes.
• Record daily work performance of teams.
• Prepare studies and presentations as requested by section supervisors/managers.
• Monitor and escalate coordination issues affecting task completion.
• Handle general administrative activities to support business operations.
• Maintain proposal files, logs, photos, and process reports.
• Type daily reports on completed work.
• Calculate bonuses and handle absence reporting to HR after manager approval.
• Assist section heads in job distribution.
• Document customer and network incidents/conditions in tracking systems.

OMC (Operations and Maintenance Center):

• Record engineers' vacations in online sheets.
• Respond to emails related to NMC (Network Management Center) reports.
• Compile daily work tasks into reports for section managers.
• Handle escalations for wireless and fiber problems exceeding resolution time.
• Review and process documents from online sheets.

Field Maintenance:

• Monitor daily attendance of technicians and drivers.
• Assist in scheduling technician teams and maintenance requests.
• Maintain vehicle and driver logs.
• Track invoices and ensure subcontractors are paid according to terms.
• Document and file site acceptance and related documentation.
• Document and file approvals and access permissions for employees entering exchanges.
• Coordinate with customers for maintenance of fiber optic cables.
• Prepare and submit worksheets to finance.
• Manage incoming calls to the department.

Education:

• BA degree in MIS, Business Administration, or related field.

Years of Experience:

• Minimum 0-1 years experience in an admin or project coordination role in ISP or Telecom industry.