Network Maintenance Team Leader

Key Responsibilities:

• Team Coordination: Oversee the daily activities of the Radio & Fiber Maintenance team, ensuring efficient ticket resolution and adherence to SLAs.
• Performance Management: Monitor and analyze team performance, manage shifts, and ensure proper material availability for repairs and site activations.
• Operational Oversight: Ensure that maintenance tasks are completed within quality standards and SLAs, manage network performance, and provide technical guidance when needed.
• Staff Management: Handle staffing decisions, monitor attendance, enforce safety standards, and resolve personnel issues.
• Reporting: Prepare and submit regular performance and operational reports, ensure compliance with policies, and maintain accurate data records.

Qualifications:

• Education: BA in Engineering or a related field, plus technical certifications in Electrical, Computer, or Telecom Engineering and Health & Safety.
• Experience: Minimum 5 years in telecommunications or ISP network operations, with 3 years in technical management.
• Skills: Advanced knowledge of ISP operations, preventive maintenance, safety standards, report writing, and scheduling. Strong leadership, problem-solving, and technical skills are essential.

Core Competencies:

• Quality of Results
• Decision Making & Judgment
• Stakeholder Relations
• Project Management
• Continuous Improvement

Key Performance Indicators (KPIs):

• Implementation of technical strategic plans
• Achievement of SLAs and customer satisfaction
• Network availability and uptime
• Compliance with company policies and quality metrics

This role requires a proactive leader with a strong technical background in network maintenance, excellent team management skills, and a commitment to meeting organizational goals and customer expectations.