Support agent

 شركة اورینت لخدمات الانترنت

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Position: [ Support Agent ]

Location: [ Baghdad ]

Job Type: [ Full-time ]

:Job Description

.Work closely with staff network engineers & design and initiatives

.Function as a tier-2 escalation point

Gather requirements, analyze, and propose solutions to

.networking needs

Provision, implement, test and validate, and maintain networking

.services per solution design

.Monitor, analyze, and report network service metrics

.Document network knowledge base and operational runbooks

Must be able to work occasional weekends, after-hours, and

.holidays

Skills

Bachelors degree in a computer-related discipline such as computer

science, computer software/computer systems engineering, computer

.systems and networks, network security management, etc

Strong familiarity with control models and system security

Strong understanding of system working frameworks (Mikrotik, Cisco

IOS)

Attention to detail and strong ability to detect network issues quickly

Capacity to work independently or with little supervision

Organizational aptitudes and the capacity to organize workload

.Relevant work experience in a similar position or industrial attachment

: Apply for this Job

hr@orienttele.com