Operations Manager

Tamata is looking to hire an employee for the following position

Operations Manager -

#مدیر_عملیات

Location: Baghdad

Supervise dispatchers, hub operations team, customer service,

coordinators & couriers to ensure that every shipment is picked and

.delivered within SLA

:Responsibilities

Responsible for overall operational management and performance of

.Hub and delivery operations

.Assign delivery to couriers according to schedules and route plans

Ensure that the process and employees are working smoothly and

.efficiently

.Achieve KPI & SLA of delivery & pickup commitment

Supervise staff to ensure that safety best practices are being followed

.while handling shipments

Evaluate all aspects of employee performance and provide coaching or

.discipline as needed

Provide operations staff with guidance and support to cope with volume

.growth

.Reassign responsibilities based on change in volumes or geography

Requirements

years supervisory / management experience in similar environment 5 - 3

Demonstrated leadership abilities

Previous experience with courier / express / parcel delivery company

.Comfortable with using MS Office and technology tools

Strong knowledge of courier operations process

Verbal and written communication skills (Arabic and English)

Ability to work under pressure

Time Management

Problem Solving

Process Improvement

Knowledge of proper freight handling/loading techniques

Ability to communicate effectively with all levels of operations &

management

Strong interpersonal skills to create conditions for cooperation and high

standards of performance from subordinates to ensure targets and KPIs

are met

Strong organizational skills

:How to Apply

To be considered for this position, please send your resume to

hr@tamata.com