Associate Technical Support

We're Hiring: Associate Technical Support!

We are looking for a motivated and detail-oriented Associate Technical Support professional to join our team. The ideal candidate will provide exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Location: Quezon City, Philippines
Work Mode: Work From Office
Role: Associate Technical Support

What You'll Do:
Respond promptly to customer inquiries via phone, email, or chat.
Troubleshoot hardware and software issues in a timely manner.
Document all interactions and solutions in the support system.
‍ Collaborate with senior technical staff to escalate complex problems.
Assist in creating user manuals and FAQs for common issues.
Participate in training sessions to enhance product knowledge and skills.
Build strong relationships with customers through excellent service.

What Were Looking For:
At least 6 months to 1 year of experience in technical support or a related field.
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication abilities.
Familiarity with various operating systems and software applications.
Ability to work collaboratively in a fast-paced environment.
Eagerness to learn new technologies and improve skills.

p>Ready to make an impact? Apply now and lets grow together!