Operations/support Specialist

Responsibilities

• Monitor and maintain the operational health of OutSystems applications and environments.
• Respond to and resolve incidents and service requests promptly.
• Perform routine maintenance tasks such as backups, upgrades, and patching.
• Implement and maintain monitoring solutions to ensure application performance and availability.
• Coordinate with development teams to troubleshoot and diagnose technical issues.
• Document and escalate unresolved issues to appropriate teams or vendors.
• Provide technical support and guidance to end-users and stakeholders.
• Ensure compliance with operational procedures and standards.
• Participate in on-call rotations and support during off-hours as required.
• Contribute to continuous improvement initiatives to enhance operational efficiency and effectiveness.

Requirements 

Experience: 5+
Outsystems years of experience: 5+
Saudi nationality is a must.