Jr. Customer Service Representative

Company Description

Our client is a veterinary hospital that dedicates its services to providing the best veterinary care for animals and birds in Bangladesh. They have a lot of trained vets and have been doing what they do for a long time. Their medical facilities are top-notch, with state-of-the-art laboratory equipment. They have dedicated testing machinery specially engineered for animals, and the professionals can ensure a healthy, happy, and stress-free life for the pets. They are an equal opportunity employer.

About the role

We are looking for a Jr. Customer Service Representative with exceptional marketing skills for a veterinary hospital whose ethos is comparable to that of any other medical facility. Therefore, the optimal candidate must also possess interpersonal and administrative skills. The candidate must be a self-assured, professional individual with exceptional communication skills to ensure seamless daily operations. The prospective candidate must be able to work under extreme duress and handle any type of emergency with professionalism.

To succeed in this position, you must collaborate effectively with clients to serve tailor-made health service solutions for pets. Preferred candidates are organized, well-informed, empathetic, and highly emotionally intelligent.

Key Responsibilities

- Ensuring proper functioning of the front office operation.
- Greeting customers and helping them with the registration process.
- Scheduling appointments, consultations, and follow-ups.
- Maintaining and updating patient/client records.
- Billing customers based on the services they received.
- A basic working knowledge of banking procedures, POS, and patient/customer billing.
- Collecting pathology reports, and X-ray reports, getting them checked by the
attending doctor, and sending them to the customers.
- Taking accurate notes as a record for other staff to use.
- Ensuring the tidiness of the clinic premises.
- Educating attendants or owners of pets about their pet wellness.
- Maintaining a high level of professionalism and discretion at all times.
- Keeping doctors, patients, and other staff members' information confidential.

Skills & Qualifications

- Bachelor's degree in any discipline, Business and Marketing background is preferred.
- Fresher/1 year of work experience in a medical facility of any kind or customer care
service will get the preference.
- Must have basic knowledge of animal care.
- Ability to work in an adverse environment, exposed to unpleasant sights, odors, and
animal bites.
- Excellent customer service skills and always acts professionally.
- High-level organizational skills.
- Ability to do multiple things at once and work in a fast-paced environment.
- Females are encouraged to apply.

Employment Structure

Onsite in Baridhara | Full-time

Salary: BDT 18,000 - BDT 22,000

Benefits: 2 Festival bonuses + co-contribution provident fund on basic salary (5%) + Gratuity + monthly attendance & performance bonus.

Work Week: Friday - Wednesday | Shifts: 8:00 AM - 5:00 PM and 1:00 PM - 10:00 PM.


Hiring Process

1. Conversation with Talvette

2. Physical interview with the client

3. Receive an offer

4. Join their team full-time