Country Manager, Bangladesh

Company Description

Our client is a foreign registered venture-backed startup specializing in digital cross border money transfer.

About the Role

• P&L ownership - Delivering the growth and profitability targets of Bangladesh. You will seek to establish us as the leading product/service for sending remittances to Bangladesh.
• The face of Bangladesh Market both internally and externally.
• Reporting directly into the Regional Director for Anglophone West Africa, and building and leading a team of growth managers on the ground in sending markets.
• The role offers the chance to join an early-stage, high growth startup and to have a positive impact on the communities we serve.

Key Responsibilities

• Establish a vision, strategy and execution plan for Bangladesh and all send corridors. Lead the team on the ground to execute within collaboratively aligned timelines.
• Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching.
• Report to the executive leadership team on progress, insights and needs, leveraging operational prowess with a data-driven test-and-learn mindset.
• Think creatively on ways to unlock growth, improve profitability and increase brand awareness.
• Hire, inspire, develop and retain top, diverse talent.
• Collaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more.
• Build trust-based relationships with diaspora communities and commercial partners in Bangladesh to increase brand awareness and unlock growth and unit economics improvements.
• Monitor, understand, and interpret specific growth, operational, and financial metrics to improve execution.
• Recommend improvements to product experience based on market, competitor and customer insights and feedback.

Skills & Qualifications

• 7 to 15 years experience in a fast paced and high growth-environment such as startups, operations, consulting, finance, or similar.
• Strong preference to be based in Dhaka or UAE.
• Ability to travel internationally periodically and ad-hoc to meet customers, partners and team members.
• Exceptional knowledge and networks in the Bangladesh diaspora.
• Advanced stakeholder management capability.
• Experience building, developing, managing and leading teams.
• Strong analytical skills and ability to make data-driven decisions. Familiarity with pulling and presenting insights from data using Excel / Google suite. SQL, Python, R is a plus.
• An acute own it mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth tactics and processes.
• Bachelors or Advanced degree.
• Fluency in English and ideally Bangla; other languages a plus.
• Previous experience in a similar organization is highly desirable.
• Execution oriented - we have an impact first philosophy and a lot to be done. You should be able to prioritize and take ideas to implementation.
• Customer-centric - you love speaking to people and enjoy building meaningful relationships with customers and community members across cultures
• Mission-Oriented - you are passionate about working with immigrant communities and/or financial inclusion.
• Flexible - you are comfortable setting your working hours to accomplish your goals, including work commitments on nights and weekends (e.g., events or customer meetings).
• Organized - you have a system for how you approach your work that can keep you on track in a scrappy startup environment.
• Driven - you thrive in fast-paced, target oriented environments.

Employment Structure

• Hybrid in Bangladesh or UAE | Full-time
• Salary: BDT 1,200,000 - 1,560,000+ (higher for deserving candidates)
• Benefits for Bangladesh Based Candidate: Work flexibility + all government holidays
• Work Week: Monday - Friday

Hiring Process

1. Conversation with Talvette
2. Interview with the Hiring Manager
3. Case Study
4. Interview with the Head of Markets
5. Bar Raiser Interview
6. Interview with the CEO
7. Receive an offer
8. Join their team full-time