Engagement Manager

We are looking for an Engagement/Implementation Manager to work with our client that is disrupting the way enterprises consume B2B goods and services, and manage corporate spend.

Responsibilities:

• Collaborate closely with clients to understand their needs and offer assistance throughout the implementation and integration phases.
• Develop and execute an implementation strategy for each client, considering timelines, impacts, and risks.
• Engage in the analysis, design, and implementation of business systems.
• Develop proposals for new systems, procedures, and/or processes.
• Serve as a point of contact with subsidiary management and staff to resolve any issues that may arise.
• Undertake conversion and post-conversion activities, including product showcases and training sessions.
• Overcome implementation obstacles and removing constraints that may hinder progress.
• Utilizes various forms of tools and technology to deliver an unprecedented client experience.
• Implements and enforces program practices that set proper expectations with clients and then delivers on those expectations.
• Documents escalations and issues for future review.

Requirements & Skills:

• Displays the ability to negotiate effectively in order to come up with amicable resolutions.
• Shows excellent verbal and written communication skills; enunciates clearly and firmly while being empathetic to the needs of the client.
• Proves that he or she can execute projects on time and within a budget as required.