Inbound Customer Care - Tech Support (US)

Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly peoples company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!

Position Overview:

We are seeking two Remote Technical Support Specialists based in the US for a premium client in the medical field. This is a fully remote/work-from-home position providing technical support to customers.

Key Responsibilities:

• Provides customer and internal personnel with operational assistance over the phone.
  
• Coordinates exchange of customer's malfunctioning device with operating device when necessary.
  
• Responsible for online documentation of all customer contact.
  
• Identifies and assist in implementing any changes necessary to manage the accuracy of the troubleshooting trees and reference material.
  
• Proactively and continually seeks enhancements to improve customer interface and equipment reliability.

Requirements

Internet:

• Broadband internet connection​
  
• Ethernet-based LAN connection
  

Hardware Requirements:

• Processor: 1.8Ghz upwards (64bit preferable)
  
• RAM: 8 GB RAM upwards
  
• Available Storage: 10Gb minimum
  
• Preferred Resolution: 1920x1080
  
• Wired USB Headset
  

Operating System

• Microsoft Windows: 10 or upwards
  
• Mac OSX: 11 or upwards
  

Benefits

• Home-based working with a competitive salary
  
• Project-based opportunities
  
• Long-term cooperation agreement
  
• Career development
  
• Gamification program (make more money, get holiday paid hours)