Customer Service Representative Brazil

Remote Customer Service Representative (Portuguese & English)

Industry: Online Health / Life Sciences
Location: Remote (Brazil-based candidates preferred)
Languages Required: Native Portuguese (Brazil) & Fluent English (C1/C2)
Start Date: July 7, 2025
Application Deadline: June 20, 2025

About TalentWorldGroup

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

Position Overview

We are currently looking for 8 highly skilled bilingual professionals (Portuguese & English) to join our clients remote call center team in the life sciences/healthcare industry. This project involves delivering Level 1 customer support to patients and healthcare professionals through multiple channels (phone, email, fax), ensuring exceptional service and timely resolution of inquiries.

You will work remotely, supporting a fast-paced and regulated environment, focused on accuracy, empathy, and speed.

Key Responsibilities

• Serve as the first point of contact for all customer inquiries related to product orders, deliveries, and returns.
• Accurately document and resolve escalations in compliance with internal procedures.
• Process orders, credits, returns, and manage product-related issues.
• Ensure timely product delivery in alignment with inventory and logistical constraints.
• Redirect complex inquiries to relevant departments (medical, technical).
• Consistently meet targets related to call quality, order management, and customer satisfaction.
• Follow all procedures related to complaint handling and data privacy.

Required Qualifications

• Fluent/native in Portuguese (Brazil) and English (C1/C2).
• Bachelors degree (preferred) in life sciences, health sciences, or a related discipline.
• 4 to 6 years of relevant experience in customer service or supply chain/logistics (preferred).
• Strong written and verbal communication skills.
• High stress tolerance and ability to manage change in a dynamic environment.
• Excellent analytical, problem-solving, and multitasking skills.
• Strong interpersonal skills and experience communicating with healthcare professionals and patients.
• Results-driven with a clear focus on KPIs and metrics.

Nice to Have

• Zendesk or similar ticketing systems
• Familiarity with Slack and online team collaboration tools
• Salesforce or CRM proficiency
• Technical background or knowledge in healthcare product support
• Experience in remote customer service or call center environments

Technical Requirements

• Stable wired broadband internet connection
• USB-wired headset (noise-canceling preferred)
• Minimum specifications:
• Processor: 1.8GHz+ (64-bit preferred)
• RAM: 8GB+
• Free Storage: 10GB+
• Screen Resolution: 1920x1080
• OS: Windows 11+ or macOS 13+

Work Conditions

• Project Type: Freelance (Independent Contractor Agreement)
• Work Hours: Minimum 30 hrs/week, up to 40 hrs/week
• Schedule: Monday to Friday, within the operational hours of 08:00 18:00, across Brazils four time zones:
• Noronha (UTC -02)
• Brasília (UTC -03)
• Amazon (UTC -04)
• Acre (UTC -05)
• Training Commitment: 100% attendance mandatory
• Start Date: July 7, 2025
• Duration: 2 weeks (Mon-Fri, 8 hrs/day)
• Timezone: São Paulo (BRT/UTC-3)

What We Offer

• 100% Remote Work
• Flexible scheduling within project hours
• Long-term, project-based collaboration
• Career development & learning paths
• Performance-based bonuses & gamification program
• Freelance contract with paid holidays (based on performance metrics)

Join Us

If you're a customer-focused, tech-savvy, and metrics-driven professional with bilingual fluency in Portuguese and English, we want to hear from you!

Apply by June 20, 2025 to join our next onboarding and training group.