Boutique Operations Manager

Our client is a tier 1 luxury fashion brand that offers premium fashion & accessories. To cope with retail market recovery, they are currently looking for a structured and task oriented leader to serve as the Boutique Operations Manager in one of its flagship boutique in Hong Kong.


About the job:

• Oversee the daily store operations and responsible for the overall store efficiency
• Manage the after sales / customer care function
• Lead, manage, and train Back of House team consisting of 5-10 staffs; offer on-the-job coach
• Conduct Boutique Administration including reports and analysis
• Coordinate and participate in events and represent the brand as a Brand Ambassador
• Resolve customer complaint cases and ad hoc duties.
• Inventory management
• Plan, roll out, and review new retail projects and initiatives

Requirements:

• Minimum 7 years' experience in retail industry with 4 years at a store in-charge OR supervisory role with any luxury retailers
• Communicative, systematic, and task oriented
• Excellent interpersonal and customer service skills
  
• Good spoken Mandarin & English
• Positive attitudes able to work with sales team from operation aspect
• Candidates with less experiences will be considered as Assistant Operations Manager
• Immediately available will be an advantage