Regional Service Manager (SEA)

About Our Client

Our client is a global industrial technology company providing inspection and quality control solutions to manufacturing environments across food, plastics, recycling, and related industries. With a growing installed base across Southeast Asia, service delivery plays a critical role in ensuring equipment uptime, customer satisfaction, and long-term business performance. The organization operates with a lean regional structure and is investing in strengthening its service capabilities across the region.

About Your Role

As Regional Service Manager, you will take ownership of service operations across Southeast Asia. You will lead service execution across multiple countries, working with a combination of internal engineers and external partners. This is a hands-on leadership role focused on bringing structure, improving consistency, and ensuring reliable service delivery across a diverse and developing region.

Key Responsibilities

• Coordinate service operations across Southeast Asia markets
• Support and guide service engineers and regional partners
• Act as the escalation point for complex technical issues and major breakdowns
• Drive consistency in service execution, reporting, and follow-through
• Improve service processes and system usage across countries
• Ensure accurate tracking of service activities and performance
• Work closely with HQ, engineering, and regional stakeholders
• Support key customer issues and maintain service quality standards

Key Qualifications

• Experience in field service or after-sales service within industrial equipment or machinery
• Background as a Service Manager, Field Service Manager, or Senior Service Engineer
• Practical understanding of troubleshooting and technical problem-solving
• Exposure to working across multiple locations or supporting regional customers
• Strong working level of English communication (written and verbal). Having a third language, i.e., Thai, German, Japanese, Chinese-Mandarin, Korean, Vietnamese, and/or Bahasa, is advantageous.

Core Competencies

• Structured and process-driven approach to service operations
• Strong troubleshooting mindset and technical judgement
• Ability to coordinate across teams, countries, and stakeholders
• Ownership and follow-through in resolving issues
• Ability to operate effectively in a lean and evolving environment

What Success Looks Like

• More consistent service execution across countries
• Improved visibility and reliability of service data
• Faster and more effective resolution of technical issues
• Stronger coordination between regional teams, partners, and HQ
• Increased customer confidence in service delivery

SUITABLE PROFILES

• Service Managers looking to expand into a regional scope
• Senior Service Engineers stepping into a leadership role
• Candidates from industries such as
  • Industrial equipment
  • Food processing or packaging machinery
  • Plastics or recycling equipment
  • Automation and general machinery

Working Environment

• Lean regional structure with growing service demands
• High level of cross-country coordination
• Combination of direct teams and partner networks
• Frequent regional travel (40–60%)
• Exposure to industrial and customer-facing environments

Next Steps

If this aligns with your experience, feel free to reach out for a confidential discussion. We will be happy to share more details about the role, the team, and the organization.