Customer Care Representative ( Emirati)

Talents Tide is hiring for a government entity client to support customer service operations within a professional call center environment.

Key Responsibilities:

• Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely manner

• Provide accurate information, guidance, and issue resolution while adhering to approved service standards and scripts

• Log, update, and maintain customer records accurately in CRM and call center systems

• Escalate complex or unresolved cases to relevant teams while ensuring proper follow-up

• Meet individual and team performance targets, including call quality, response time, and customer satisfaction

• Comply with data protection, confidentiality, and information security policies

• Follow operational procedures, quality guidelines, and compliance requirements

• Participate in training, coaching, and quality improvement initiatives to enhance service delivery

Requirements:

• Previous experience in a call center or customer service role is preferred

• Strong verbal communication skills and customer-focused attitude

• Ability to handle high call volumes and work in a fast-paced environment

• Basic knowledge of CRM systems and call center tools

• Flexibility to work shifts as required

• Must be an Emirati