Assistant Manager Parking Operations (Emirati)

Job Openings Assistant Manager Parking Operations (Emirati)

Client: Semi Government Entity

Location: Dubai

Work Timings: Mon - Fri (8am till 5pm)

Core Duties & Responsibilities

Review and Improve Parking Cashiering Process

Review the Daily Revenue Summary by matching the sales against the systems reading and ensure cash is deposited at the Cash Office
Reconciliation of tokens/tickets and re-order as required. Keep the team informed of any changes in tariff and complimentary vouchers for specific events. Keep track of overages/shortages
Establish process for seamless and efficient operations
Assist with interview and selection of parking cashier staff
Review and approve the cashier duty roster to optimize cost while meeting operations requirements
Organize and monitor staffing schedules and rotations. Monitor cashiers' attendance, overtime & annual leaves/leave return. Request for contractual staff, if required, during the busy shows
Drive cashless operations across locations
Ensures no variances in cash float with parking location, cashiers and POF machine
Ad hoc work as required from time to time

Review and Improve Parking Cashiering reports

Focus on reduce manual work for the team
Reduce use of paper in this section
Review and improve the process of billing to tenants / exhibitors, VSM, AM, Cash Office, Contractor Badges, Finance team
Assist, in coordination with the team, in the preparation of weekly, monthly, annual reports
Ad hoc reports and analysis as required by line manager

Process Improvement and Enhance Internal Controls

To assist in addressing and driving closure to issues pertaining to Internal Audit related to parking and contractor badges
Process improvement and enhance internal controls. To drive initiative to enhance the existing processes and ensure changing business requirements are met. Timely closure of audit issues
To support other initiatives as required by the Finance Management to improve efficiency and effectiveness of processes
To analyse and report on compliance and recommend action to rectify where appropriate

Leadership in the Parking Section

Coaching the team members by helping them accomplish their assigned tasks, understanding their issues and minimize error
Coordinate with Security, Engineering or systems suppliers for any support/technical issues. Keep log of all issues
Stakeholder management with BUs and P&S team and to represent Parking Team in meetings
Assist in reviewing all deliverables on monthly basis
Proactively acts required in ensuring adherence to service levels for the section including putting in place/driving actions required to bring service levels back in line (if required)
Timely communication of process changes and other relevant information
Maintain the EY SLA tracker and suggest improvement to the current report

Customer Centricity

To ensure customer satisfaction by proactively addressing concerns/issues and requests from business units and P&S
Anticipates and meets the needs of both internal and external customers. Demonstrates commitment to ongoing service improvements
To drive projects/initiatives which will streamline/enhance the service capability to the business units
Participate in business units initiatives which will impact the Section
Engage with business units on a periodic basis to get feedback on the quality of service
Delivery and understand and address challenges, if any
Proactively anticipates, manages and constructively resolves conflicts and disagreements. Builds and maintains relationships
Conduct Spot checks

Operating Environment

The job requires working overtime during exhibitions and live events
Meetings with business units and customers are required to ensure that all the business needs are accomplished
Work requires going around the complex for back-up support and cash spot checks

Formal Education

Work Experience

At least 5-6 years relevant experience in an agency or in-house UAE/GCC experience preferred.
Previous working experience as a Parking Supervisor is a plus
Demonstrated experience using Microsoft applications and other systems