Customer Relationship Executive

Job Description:

Core Duties & Responsibilities:

• Proactively create memorable customer interactions and provide excellent customer service.
• Assist customers by offering directions, answering questions, and performing center-specific duties.
• Respond to visitors' inquiries about facilities, events, and general information about Dubai.
• Maintain a comprehensive understanding of services, stores, events, and exhibitions.
• Instruct and assign personnel to operations as needed, ensuring adherence to established procedures.
• Keep accurate records of customer interactions, including inquiries, complaints, and resolutions.
• Verify that appropriate actions were taken to resolve customer issues.
• Coordinate department activities with other departments for seamless customer service.
• Assist in developing and executing Customer Care programs.
• Regularly update internal directories for departments and outlets.
• Conduct daily reception and surrounding area checklists to enhance customer experience.
• Report and follow up on facility issues to ensure timely resolution.
• Respond promptly to customer needs and collect feedback to improve services.
• Maintain professional communication with all visitors and customers.
• Promote products and events during customer interactions, both in-person and over the phone.

Operating Environment:

• Primarily office-based role, with a mix of administrative and on-ground responsibilities.
• May require working extended hours.
• Expected to lead teams and interact directly with customers on-site.

Education:

• Intermediate level education or equivalent certification.

Experience:

• Minimum of 2 years' relevant experience in customer service.

• Proficient in:
• EBMS (Event Business Management Software)
• Oracle Applications
• Microsoft Office Suite (Word, Excel, PowerPoint)
• 
  
• Trained in:
• Telephone Etiquette
• Customer Service
• Team Management
• People Management