Key Account Manager (Johor & Penang)

Job description:

Company Background:

We are representing our client, leader in supply chain and logistics solutions. they specializes in warehouse operations, distribution, and innovative supply chain services, helping businesses improve efficiency and performance

Job Responsibilities:

• Serve as the primary point of contact and trusted advisor for a portfolio of key accounts.
• Develop and maintain strong, multi-level relationships within client organizations, from operational contacts to senior executives.
• Create and execute strategic account plans (quarterly/annually) to achieve retention goals and identify growth opportunities.
• Conduct in-depth analysis of client supply chains, identifying pain points, inefficiencies, and opportunities for improvement.
• Collaborate with internal teams (Operations, Freight, Warehousing, Customs, and IT) to architect comprehensive and cost-effective logistics solutions.
• Develop and present compelling business proposals, value propositions, and financial models to clients. Solutions may include a mix of services such as international freight forwarding (Air/Sea), contract logistics, warehousing & distribution, last-mile delivery, and customs brokerage.
• Drive revenue and profitability growth within your account portfolio through upselling and cross-selling of our service offerings.
• Lead commercial negotiations for contract renewals, new service agreements, and pricing reviews.
• Monitor, analyze, and report on key performance indicators (KPIs) such as service level agreements (SLAs), profitability, and customer satisfaction. Implement corrective action plans as needed.
• Act as the "voice of the customer" internally, ensuring client requirements are understood and service delivery meets or exceeds expectations.
• Oversee the seamless implementation and onboarding process for new solutions and services.
• Proactively manage and resolve any service escalations, ensuring timely and effective communication with the client.

Job Requirements:

• Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• A minimum of 3-5 years of experience in the logistics or supply chain industry.
• Proven track record in a client-facing role such as Key Account Management, Business Development, or a Commercial role, with demonstrable success in managing and growing large, complex accounts.
• In-depth knowledge of the Malaysian logistics landscape, including freight forwarding, contract logistics, customs regulations, and transportation networks.
• Experience in designing and selling integrated logistics solutions is highly preferred.

Consultant In-Charge:

Balqis | balqis @talentrecruit.com.my

Only shortlisted candidate will be notified.