Customer Success Executive

Company Background:

We are representing our client, a reputable all-in-one online tax learning platform designed to assist business owners, finance professionals, and SMEs in understanding and applying tax regulations effectively.

Job Responsibilities:

• Guide new customers through the onboarding process, welcome call, ensuring a smooth and positive experience
• Provide product orientation to help customers maximise the value of offerings
• Proactively monitor customer accounts to identify potential issues and address them promptly
• Encourage satisfied customers on other promotional activities and event invitations on monthly basis
• Develop a deep understanding of products or services and stay updated with customers on new features and enhancements
• Work towards customer retention and upsell opportunities by understanding customer goals and aligning solutions with their objectives

Job Requirements:

• SPM/STPM/Diploma/Degree holder with at least (1) year working experience.
• Demonstrate good interpersonal and communication skills.
• Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality.
• Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically
• Strong attention to detail is also needed to ensure that clients obtain their desired results
• Must possess own transport, as the job requires site visits to client locations
• Required languages: English, Bahasa Malaysia and Mandarin.
• Seeking for candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Benefits:

• Company phone and company sim
• Mileage claims.
  
  

Qualified candidates can apply online or send your resume to ryan@talentrecruit.com.my

Only shortlisted candidates will be notified.