Customer Service Consultant

Company Background:

We are representing a fast growing third party administrator company and as they are expanding, they are hiring Customer Service Consultant to join the team in KL.

Job Scope:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or clients feedback and complaints in a professional manner
• Perform post-case administration for future reference

Job Requirements:

• Diploma or Degree in any field. Relevant insurance certification will be an advantage
• SPM holders with experience can be considered as well.
• Minimum 5 years of experience in customer service in a contact center
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Location will be based in Kuala Lumpur - Malaysia
• Willing to work on 24/7 rotational shift schedule (for future needs)

Interested candidate may apply online and will be notified if shortlisted.