Customer Service (Collection)

Company background:

We are representing a Financial Services Company and as they are expanding, they are looking for Customer Service (Collection) to join the team in Kelana Jaya.

Job Scope:

• Actively seek out new sales opportunities through cold calling and live chat.
• Prepare and deliver appropriate presentations on products and services.
• Negotiate/close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.
• Assess customers needs and provide assistance and information on product features.
• Follow and achieve team sales goals on a monthly basis.
• Remain knowledgeable on products offered.
• Cross sell products.
• Team up with co-workers to ensure proper customer service.
• Manage incoming calls and convert sales leads to customers.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Monitor customer inquiries on webpage and reach out to provide assistance.
• Remarketing of leads.

Job Requirement:

• Candidate with customer service experience is encouraged to apply.
• Good communication skill in English and Bahasa Melayu.
• At least possess with SPM.

Benefits:

• Average commission RM1000-RM2000.
• Medical allowance and parking allowance.

Interested candidate may email to jessica@talentrecruit.com.my or whatapps +60145493685 Jessica