Customer Service (Fresh graduate welcome)

Company Background:

We are representing our client, a trusted Malaysian provider specializing in comprehensive lorry services. With over 15 years of industry experience, they offer expertise in A/C/KA lorry permits, road tax renewals, and insurance, catering to clients across Peninsular Malaysia.

Job Description:

• Respond promptly to customer inquiries via phone, email, chat, and social media.
• Assist customers with order tracking, delivery status updates, and return processing.
• Handle product return and exchange requests efficiently and professionally.
• Resolve post-purchase complaints and issues, ensuring customer satisfaction.
• Provide accurate information regarding product care, usage, and return policies.
• Document customer interactions and transactions in our CRM system.
• Collaborate with other departments, such as logistics and product teams, to resolve complex customer issues.
• Maintain a high level of product knowledge to better assist customers with post-purchase queries.
• Participate in training and development programs to enhance skills and knowledge.

Job Requirements:

• Ability to speak, write, and read Mandarin is an added advantage.
• SPM or equivalent.
• Fresh Graduates are encourage to apply.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle stressful situations and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• A positive attitude and a team player mentality.

Other info and benefits:

• Training Provided with yearly company trips
• EPF/SOCSO
• Fast-track promotion opportunities for those who demonstrate exceptional performance and potential.
• Annual Leave (Starting from 10 days)
• Medical claim

If interested please submit your updated resume to balqis@ talentrecruit.com.my

Consultant in charge:

Balqis | balqis@ talentrecruit.com.my