Customer Relations Executive (Japanese Speaking) - JLPT N1/N2

Company Background

The company is a management firm that assists Japanese companies and expatriates in managing health risks for employees working or traveling abroad. This includes handling emergencies, checkups, and insurance.

Job Description

• Serve as an interpreter during doctor consultations and health screenings for Japanese members.
• Provide medical support, including handling hospital procedures and insurance claims.
• Act as an interpreter for police reports, especially in cases of car accidents involving Japanese customers.
• Handle documentation and data entry in both Japanese and English.
• Provide general administrative and operational support for assigned tasks.
• Manage phone calls, emails, and other ad-hoc duties.

Requirements

• Must have JLPT N2 or above.
• Graduates from Japanese universities are encouraged to apply.
• Fluency in Japanese, good command of English, and knowledge of Malay.
• Strong interest in Japanese culture, with a passion for adapting to and interacting with Japanese clients.
• Working hours: Monday to Friday, 8 AM to 5 PM, with 24/7 standby on a rotational shift for urgent cases (overtime and travel allowance provided).

Benefits

• Basic salary: RM4,500 to RM6,500.
• Parking provided (for self-driving).
• Travel allowance (for public transport commuters).
• Medical insurance, health screenings, and medical check-ups.
• Yearly salary increment.
• Handphone and overtime allowances.

Candidates may apply online or send their resumes to ryan@talentrecruit.com.my

Only shortlisted candidates will be contacted.