Guest Experience Manager (Based in Sg Long, Kajang)

Company Background

We are representing our client in the hospitality industry. Due to recent expansion, they are looking for experienced Guest Experience Manager based in Sungai Long, Kajang.

Working Hours: 8.30am - 5.30am / 6 days

Job Responsibilities:

• Oversee the daily operations of attractions to ensure smooth and efficient functioning.
• Manage and enhance the overall guest experience by maintaining high service standards.
• Develop and implement strategies to increase visitor numbers and drive attendance.
• Lead, train, and supervise staff to deliver excellent customer service and operational efficiency.
• Monitor and manage budgets, ensuring cost-effectiveness and profitability.
• Oversee facility maintenance to ensure attractions are safe, functional, and well-presented.
• Ensure compliance with all health, safety, and regulatory requirements.
• Address guest feedback, inquiries, and complaints with professionalism and care.
• Collaborate with the marketing team to promote attractions and support special events.
• Prepare reports on operational performance, guest satisfaction, and financial results.
• Continuously identify opportunities for process improvements and innovative guest experiences.

Requirements

• Diploma or Bachelor's Degree in Hospitality, Tourism, Business, or related field.
• Proven experience in hospitality, or customer service management.
• Strong leadership and communication skills to manage teams and interact with guests.
• Problem-solving, adaptable, and able to work in a fast-paced environment.
• Customer-focused with a commitment to safety and service excellence.
• Willing to work on weekends, public holidays, and peak seasons.

Interested candidates may apply online or email updated resume to revathiy(at)talentrecruit.com.my or ryan(at)talentrecruit.com.my

Only shortlisted candidates will be notified