Retail Consultant (Telco - New Store Opening Merdeka 118)

Industry: Telecommunication (Top Telco in Malaysia)

Working Hours: 5 working days, rotational shift (Monday to Sunday) (45 hours per week)

Location: Merdeka 118 Mall (Opening on August 2026)

Key Responsibilities

• Customer Advisory: Advise customers on mobile plans, devices, broadband, and other telecommunication services.
• Sales Execution: Achieve sales targets through proactive upselling and cross-selling of products and services.
• Issue Resolution: Handle customer enquiries and complaints promptly and professionally to ensure high satisfaction.
• Operations & Compliance: Process line activations, plan renewals, device upgrades, and related documentation according to SOPs.
• Product Knowledge: Keep continuously updated with the latest promotions, tech trends, and product launches.
• Relationship Building: Build good customer relationships and consistently provide excellent, welcoming retail service.

Key Requirements

• Experience: Prior experience in sales, retail, or the telecommunications industry is a strong advantage.
• Language Skills: Good command of English and Bahasa Malaysia (Spoken & Written)
• Communication: Strong communication skills and interpersonal capabilities tailored for a retail environment.
• Flexibility: Able to work on rotational shifts, weekends, and public holidays.

Salary & Packages

• Basic Salary: RM 2,150 – RM 4,000 monthly (depending on experience)

Benefits

• Sales Incentive / Commission based on performance / target
• Shift Allowance
• Overtime Claim
• Mobile Phone / Bill Rebate
• Hospitalization Insurance
• Medical Claims
• Annual Leave start from 12 days

Kindly apply online if you are interested or email your latest resume to:

• shahira @talentrecruit.com.my (010-4255501)
• izza @talentrecruit.com.my (017-9122461)
• sabrina @talentrecruit.com.my (011-18814140)

Only shortlisted candidates will be notified.