• Work Location: Porto
• Welcome Bonus of 1000E

About the project:You will be providing services for a Chinese internet technology company headquartered in Haidian, Beijing and incorporated in the Cayman Islands. Founded by Zhang Yiming, Liang Rubo and a team of others in 2012, it developed video-sharing apps. The company is also the developer of a news platform.
Your Responsibilities:

• Customer support to German-speaking customers by phone, email, chat and social media channels
• Support clients for all questions and inquiries about the product and services
• Actively work on optimizing of all processes related to the customers, to constantly increase the satisfaction of the clients
• Closely work with other departments

Requirements:

• Fluency in German (must be at least C2)
• Communicative level of English ( at least B2)
• You live in Porto or you are ready to relocate
• Ability to communicate clearly and effectively

What you will gain:

• Full time contract with Portuguese employer
• Base salary (gross): 950E/month x 14
• Language bonus (gross): 450E/month x 12
• Meal allowance: 6E/per working day (paid in meal card)
• Health insurance

Note: EU citizenship or full working rights are required