Remote in Lisbon - Equipment provided

About the project:

You will be providing services for Turkish-speaking clients and help them solve any problems or inquiries they might have regarding the product or service offered by the company.

Your tasks:

• Receive escalations from customer-facing colleagues and works under strict regulations
• Handle complex issues relating to the fulfilment of online orders placed by customers
• Ensure a swift and fast resolution for problems occurring during the lifetime of a web purchase (from order induction to item delivery, and from handling flavour changes to RMA completion
• Provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction.

What you need:

• Fluency in Turkish (must be at least C1)
• Fluent in English (at least C1)
• Nice to have previous Customer Support experience
• Ability to communicate clearly and effectively

What we offer

• Salary without accommodation: 1411 gross / month
• Salary with accommodation (discounted accommodation provided by the company in Lisbon) : 1119 gross / month
• Remote work in Lisbon
• Public and Private health insurance provided by the employer
• Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
• Private health insurance after contract signature (additionally to the standard insurance).
• Airport pick-up and administrative assistance with your registration in Portugal;
• Reimbursement of your initial flight expenses after 9 months of successful integration;
• Free Portuguese lessons, sports activities, cooking lessons and much more!!

Note: When you apply for this vacancy, you are giving your GDPR consent to Talentrail. We might share your CV details directly with our client for the purpose of recruitment.