Your tasks:

• Handle incoming user requests via telephone, email, and chat.
  
• Log call details into case management systems and provide responses and resolutions within SLA to customers.
  
• Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
  
• Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
  
• Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
  

What you need:

• Fluency in Italian language (must be at least C2)
  
• Fluent in English language (at least B1)
  

What you will gain:

• Full time contract signed
  
• 1366 gross
  
• Health Insurance
  
• 12 months contract
  
• Stable work and career progression;
  
• Investment in training and personal development;