E-Commerce Advisor with Dutch - Remote work in Bulgaria

You need:

• Be proficient (verbal & written) in Dutch and English
• Be able to represent our clients brands and deliver outstanding customer service with clarity, passion and enthusiasm
• Be flexible to meet the changing needs and varying deadlines of our business
• Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
• Hold a High-school or University degree
• Possess excellent computer literacy
• Have previous experience in a customer service environment, preferably telephone based.

Main responsibilities:

• Communicating with customers by telephone, email and online to provide outstanding service
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
• Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Offer:

• Working hours: 10:00 am-7:00 pm; 11:00 am- 8:00 pm Monday to Sunday (Rotating Shifts)
• Permanent work from home
• Medical and dentist insurance
• Salary: 3500 BGN gross month
• Relocation support if needed