Video Operations Analytics (3)

Responsibilities:

• Assist in the implementation and integration of Ailytics Video Analytics solutions into customers workflows and systems.
• Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.
• Assist in coordinating internal resources to address customer requirements effectively.
• Work collaboratively with internal teams to enhance the overall customer experience.
• Assist in drafting constructive product feedback and suggestions to Ailytics technology team.
• Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.
• Recording of minutes, identifying action items during integration, kick-off meetings and training sessions.

Requirements:

• Excellent communication, interpersonal, and problem-solving skills.
• Attention to detail and good time management skills.
• Experience in a customer-facing role is a plus.
• Experience in a technical support role is a plus.
• Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
• Strong project management and organizational skills.
• Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.
• A service mindset with a passion for working with technical customers.
• Customer-first mentality with a high dose of empathy.
• Self-starter, growth mindset, and able to work in cross-functional teams.