Job Openings
Video Operations Analytics (3)
About the job Video Operations Analytics (3)
Responsibilities:
- Assist in the implementation and integration of Ailytics Video Analytics solutions into customers workflows and systems.
- Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.
- Assist in coordinating internal resources to address customer requirements effectively.
- Work collaboratively with internal teams to enhance the overall customer experience.
- Assist in drafting constructive product feedback and suggestions to Ailytics technology team.
- Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.
- Recording of minutes, identifying action items during integration, kick-off meetings and training sessions.
Requirements:
- Excellent communication, interpersonal, and problem-solving skills.
- Attention to detail and good time management skills.
- Experience in a customer-facing role is a plus.
- Experience in a technical support role is a plus.
- Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
- Strong project management and organizational skills.
- Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.
- A service mindset with a passion for working with technical customers.
- Customer-first mentality with a high dose of empathy.
- Self-starter, growth mindset, and able to work in cross-functional teams.