Job Openings Implementation Associate

About the job Implementation Associate

Job-Responsibilities

1). Implementation:

  • Work closely with our customers in APAC to support the rolling out of Easy4Pro in their organization
  • Be the main contact for APAC customers
  • Analyze the Asian market and its opportunities
  • Provide training and support to users at the start phase
  • Pro-actively coordinate and plan tasks and be aware of all aspects of your customer's projects with a high level of organization

2). Retention & Upselling:

  • Customize our tool in close alignment with the customer's requirements and evaluate their needs to offer tailor-made solutions
  • Identify downtrading customers and take all necessary actions to ensure that their activity goes back to normal www.redspher.com
  • Understand and identify possible improvement ideas for our product according to the Asian market's needs
  • Identify troubleshooting issues and coordinate with the helpdesk team to always keep improving our customer's journey
  • Monitor & update the CRM

3). Others:

  • Assist Easy4Pro to achieve the needed fit to market product for Asia
  • Produce all necessary tools, communication & materials to support the users'
  • onboarding, training, retention & upselling
  • Support the Implementation Manager in daily project management
  • Support the Customer Success Agents in case of accrual workload

Requirements:

  • Experience in logistics and supply chain
  • Must speak English and Mandarin/ Native Chinese fluently. Other languages are an advantage.
  • Based in Malaysia, Kuala Lumpur
  • University Degree, B.S. or Master, business or entrepreneurship
  • Product knowledge to understand how to fit the market (experience in a tech-company is plus)
  • A self-starter who can demonstrate a high level of organization & independence
  • Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders
  • Strong analytical and problem-solving skills, customer-oriented
  • Experience in B2B selling digital/web applications tools
  • Experience in project management
  • Willing to travel within Asia
  • You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible, helicopter view, cost-conscious, and persuasive.

Or refer someone