Deployment Specialist

Responsibilities:

- Physical Deployment of Video Analytics solutions:

• Deliver and install hardware to deploy Ailytics AI solutions by connecting to the camera system.

- Troubleshooting:

• Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

• Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

• Coordinate internal resources to address customer requirements effectively.
• Work collaboratively with internal teams to enhance the overall customer experience.
• Provide constructive product feedback and suggestions to Ailytics technology team.

- Documentation:

• Contribute to the development of operational processes, blueprints, and best practices as the team evolves.

Requirements:

• Willingness to learn
• Demonstrated resilience learning/executing
• Demonstrated experience with IP and Subnet
• Demonstrated experience with BIOS, Windows Setup
• Demonstrated experience with IP Cameras and troubleshooting
• Possesses a Class 3 License or equivalent
• Good communication, interpersonal, and problem-solving skills.
• A service mindset with a passion for working with technical customers.
• Customer-first mentality with a high dose of empathy.
• Self-starter, growth mindset, and able to work cross-team.