Job Openings Customer Success Manager - One Percent Academy

About the job Customer Success Manager - One Percent Academy

Are you a customer-obsessed problem solver?

You'll guide Amazon FBA students to success.

You'll spot problems before they happen and turn confused beginners into confident sellers.

If that sounds like you, read on.

The Role

Here's what you'll do:

  • Guide new customers through onboarding and help them get their first wins

  • Conduct regular check-in calls to ensure customers stay on track with their goals

  • Handle support tickets and resolve customer issues quickly and effectively

  • Monitor customer health metrics and identify at-risk accounts before they churn

  • Identify upsell and expansion opportunities with existing customers

This Is For You If...

Success Detective you spot problems before customers even know they exist

Relationship Builder you turn frustrated customers into raving fans

Data-Driven Coach you use metrics to guide customers toward their goals

Growth Catalyst you see opportunities where others see obstacles

Problem Solver you thrive on turning complex issues into simple solutions

Skills & Experience

Must-Haves

  • 2+ years of Customer Success or Account Management experience

  • Strong communication skills (written and verbal)

  • Experience with CRM and customer support tools

  • Proven track record of reducing churn and driving customer growth

  • Ability to work independently in a remote environment

Nice-to-Haves

  • Experience in e-commerce or the Amazon FBA space

  • Previous startup or high-growth company experience

  • Background in online education or coaching

What We Offer

  • US $1,500 $1,800 / month (full-time contractor, 40 hrs/week)

  • 100% remote, with overlap on EST business hours

About Us

We're One Percent Academy.

We help people build Amazon FBA businesses.

Our AI tools and step-by-step training have helped 3,000+ sellers.

We believe in improving 1% at a time.

Ready to Apply?

Submit your application below.

Note: Only resumes in English will be taken into consideration.

In the form, please respond "Detective" to the "Why should we consider YOU for this position?" question.


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