Customer Success Manager

Are you someone who checks on your community members before they even ask for help?

The Customer Success Manager is the heartbeat of our communities.
You've managed client accounts or online communities and kept people engaged long after the honeymoon phase.
You'll own the full member experience from onboarding to renewal.
You'll run calls, spark conversations, and turn quiet members into active ones.

If this sounds like you, read on.

The Role

• Onboard new members into Skool communities so they get value in their first week
• Manage day-to-day community engagement: post content, answer questions, start discussions
• Run group calls and check-ins that keep members accountable and progressing
• Monitor member health and flag churn risks before they become cancellations
• Handle renewals, upsells, and win-back outreach for lapsed members

This Is For You If

• Community Builder. You create spaces where people actually want to show up.
• Proactive by Default. You reach out before problems land in your inbox.
• Organized Juggler. You manage dozens of relationships without dropping any.
• People Reader. You pick up on disengagement before someone says a word.

Skills & Experience

Must-Haves:

• 2+ years in customer success, account management, community management, or client services
• Experience managing online communities or membership programs
• Proficiency with CRM tools (HubSpot, Salesforce, or equivalent)
• Excellent English skills (C2 level)

Nice-to-Haves:

• Experience with Skool or similar community platforms (Circle, Mighty Networks, Discord)
• Background in coaching, education, or membership-based businesses
• Familiarity with engagement tracking and retention metrics

What We Offer

• Compensation: $2,000/month
• Schedule: Remote, Monday to Friday, 9am to 5pm EST
• Type: Full-time contractor
• A growing team where your work directly impacts member success

About Us

We run online communities that help people get real results. Our members join because they want change, and our team makes sure they get it.

We're small, we move fast, and every person on the team matters. If you want a place where your effort is visible and valued, this is it.

We'd love for you to join us!
Submit your application and we will be in touch soon.

Note: Only resumes in English will be taken into consideration.

In the form, please respond "community" to the "Why should we consider YOU for this position?" question.

Important Note: This is a contractor position, not an employee role.