Customer Service Specialist – Insurance (80–100%)

Customer Service Specialist – Insurance (80–100%)

Insurance | Liechtenstein or Canton Schwyz | Permanent | Hybrid

Our client is an established life insurance business forming part of a wider European group, serving clients across several European markets. The client service team is growing and is looking for someone who enjoys owning a client relationship end to end rather than passing it along. Flat hierarchies, a collegial culture and a genuinely international remit.

The role

• Looking after an existing client portfolio by phone and email, in German and French
• Handling incoming contract amendments and policy changes as part of your daily workload
• Resolving a broad range of client queries accurately and at pace, with real ownership of the outcome
• Recording and administering pledges and assignments
• Contributing to wider projects across the business — curiosity and ideas are actively encouraged here
• Working closely with colleagues in other countries as part of a cross-border team

Your profile

• A commercial apprenticeship and / or several years of all-lines experience within insurance
• A service mindset, with the instinct to find a solution rather than escalate one
• Comfortable working across borders and cultures within a small, collaborative team
• Confident across MS Office
• Fluent written and spoken German and French are essential; a further national language is a real plus

What is on offer

• A varied role with visible client impact and involvement in projects beyond the day job
• Modern employment terms, a bonus scheme and strong pension and social benefits
• Fringe benefits and a home office arrangement built into the package as standard
• Choice of two office locations, in Liechtenstein or Canton Schwyz