Service Coordinator

Job description

The Service Coordinator is responsible for coordinating and scheduling service activities,

ensuring smooth communication between customers, technicians, and management.

This role involves handling administrative tasks, tracking service requests, and

supporting the service team to deliver efficient and timely service.

Responsibility & Duty

Responsible for processing of customer enquiry through emails and phone calls &

Liaise with customers on their service enquiries

provide information in answer to inquiries about accounts, products and services

to the customers and must interact with them

Able to generate sales from customers' enquiries

Liaise with customers on fulfillment discrepancies

Handling and resolve customer complaints concerning billing rendered or services

Answer the questions of the customers related to the services or products and the

maintenance or operation of the organization

must ensure effective customer service by coordinating service requirements of

the customer with other appropriate departments as necessary

Proper planning on allocation of service engineer for job assigned as well as

accurate records and timely mode.

Handling Purchasing matter as per customer enquiries & Must be able to handle

under pressure

Ensure assigned vessels are monitored constantly

Taking extreme care when assigned engineers onboard executing jobs

Spare used by engineers onboard must always be approved by customers.

Take responsibility to finalize jobs once engineers with reports