Product Manager

Job Description

Position is based in Dubai .

Position is : Product Marketing Manager

To manage bouquet of payments services / Managing Payment Gateway and VPA's creation on the Bank Channels / UPI Transactions where Merchant is acquired by the bank / managing all new product initiatives / project & Portfolio Management

· Analyze Business Requirements

· Identify UAT Scenarios

· Run the Tests

· Record the Results

· Confirm Business Objectives are met.

· Own the strategy and roadmap for Payments in ABFRL across all brands. The role essentially defines and delivers the customer experience on payments and refunds

· Work closely with the external payment and fintech ecosystem to keep abreast of the best-in-class industry solutions. Identify right partners and implement and scale across brands.

· Build the Payment product roadmap across quarterly, AOP and three-year payment roadmap including product strategy development, customer insights/needs, and requirements definition

· Be on top of latest RBI guidelines and new payments initiatives across competitors. Evaluate different key payment initiatives and work with the tech and brand teams for their implementation in roadmap

· Drive the day-to-day payment optimization by increasing routing to payment instruments that have higher success rates, while lowering cost of payments and retaining low fraud rates

· Define and deliver best-in-class refund experience to reduce refund TAT, drive & repeat transactions

· Work with UI UX design teams to ensure a superlative on-page payment experience

· Develop and maintain an alert mechanism to promptly resolves day to day technology issues that impact payment Success rates

· Explore mutually beneficial partnerships with bank partners/wallets/payment networks to give ABFRL consumers offers and cashbacks

· Work closely with the identified parties to detail out the plan of engagement, expected business results, proposed timelines, commercials and integration efforts. Manage end to end legal details of the engagement along with the respective teams

· Project manage the execution of the project once the deal has been signed with the parties

Requirement:

• 6-9 years experience in Payment and Fintech product management
• Experience of product management on the client side is a plus
• In-depth knowledge of payment gateways, new-age fintech solutions and understanding of payment alliances ecosystem
• Experience in integration with payment gateways and understanding the technical integration details
• Minimum of 4+ years of experience translating customer needs into product and engineering requirements and delivering exceptional customer experiences
• Experience of working with UI UX design teams to deliver best-in-class payment design
• Must have the following soft skills
• Multi-task and multi-stakeholder management skills
• Strong consumer insight capability and curiosity on payment trends
• Strong analytical and problem-solving skills
• Principal Accountabilitie