Operations Specialist

About Our Client

Our client is a digital rewards marketplace platform based in Singapore. They were established in 2012 and operate in more than 30 countries through local offices and strategic partnerships. They have over 500,000 users across more than hundreds of companies. Their platform is engaging employees, fostering customer loyalty, and enhancing partners' productivity. Their mobile and web solutions gamify rewards, ensuring they are easy-to-use, relevant, fun, and engaging.

Job Responsibilities

• Efficiently process and manage orders from initiation to fulfilment to ensure timely processing and delivery.
• Inventory management of vouchers: forecast, purchase, expiry, extensions and reporting Lead forecast report on a weekly basis for purchase of vouchers.
• Reconcile and balance inventory of vouchers on a monthly basis
• Monitor the accuracy and correctness of vouchers uploaded and approve them on system.
• Communicate with vendors to ensure timely fulfilment and assist the customer support team to address customer queries, feedback and complaints.
• Evaluate existing operational processes and identify opportunities for optimization. Implement improvements to streamline workflows, reduce costs, and enhance overall efficiency.
• Cross-Functional Collaboration - Collaborate with other departments to ensure seamless communication and coordination.
• Work closely with stakeholders to understand their operational needs and address any challenges.

Job Requirements

• Understand SOPs and process quickly and continually suggest new ways to increase efficiencies for our growing and changing businesses.
• Understand, adapt to, and embrace technology in processes and seeks to automate as much as possible.
• You are proactive. You have a can-do attitude. You take ownership of the tasks and clients assigned to you.
• You are a team player. You recognize that the quality, speed and accuracy of your work impacts the work done by the rest of the team.
• You love to learn new things every day and can work well in a startup environment (volatile, uncertain, complex, and ambiguous).
• You are interested in meeting and talking to people.
• You have about 4-6 years of work experience, demonstrating the qualities we require for you to be a good fit.
• Intermediate to Advanced proficiency in Excel (basic data analytics, charts, pivot tables, lookups, and other formula creation for data analysis and comparison).
• Familiarity with work/communication tools like Trello, Google Suite, XERO or similar.
• Resourcefulness in acquiring information for better forecasting and inventory management.
• Pre-Requisite: Fluent in spoken and written English. 
• Poly Diploma or 'A' Levels and above
• Ability to work with a hybrid working arrangement in KL.