About the job TAM Thailand
Technical Account Management- Thailand ( 2-4 Years of experience from SAAS/ Enterprise background )
Designation: Technical Account Manager
We are looking for a Technical Account Manager to join our client growing team and lead the implementation of our solutions for a key retail client in Thailand. The individual will work as part of the TAM/Customer Success team to deliver logistics, solution-oriented services to the clients.
Responsibilities:
Implementation: Take ownership of the end-to-end deployment process, ensuring the successful implementation of Locus solutions for our retail client in Thailand.
Project Planning: Develop comprehensive deployment plans, outlining milestones, timelines, and resource requirements. Collaborate with cross-functional teams to ensure alignment with business objectives.
On-site Deployment: Travel across Thailand to various cities to oversee the rollout of our software, providing hands-on guidance, troubleshooting, and support.
Stakeholder Collaboration: Work closely with internal teams, external vendors, and client stakeholders to coordinate and communicate deployment activities. Ensure a smooth and efficient deployment process.
Training and Support: Conduct training sessions for end-users, providing necessary guidance and support. in both English and Thai language. Address any issues or concerns during and after deployment.
Quality Assurance: Implement rigorous testing procedures to ensure the functionality, performance, and reliability of the software. Monitor and address any issues that arise during deployment.
Communication Skills: Demonstrate strong communication skills in English and Thai, both written and verbal, to effectively convey technical information to diverse stakeholders.
Documentation: Maintain accurate and up-to-date documentation of deployment processes, issues, and resolutions. Provide regular reports to the leadership team.
Qualifications:
- Thai citizenship
- Bachelors degree in Computer Science, Information Technology, or a related field.
- Proven experience in software implementation and project management, preferably in the retail or supply chain industry.
- Strong understanding of retail industry and supply chain processes.
- Excellent communication in English and Thai along with good interpersonal skills.
- Willingness to travel extensively across Thailand.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Problem-solving mindset and the ability to adapt to evolving requirements