Operational Manager

Key Responsibilities:

• Lead and oversee the daily operations of the villa complex, ensuring a seamless guest experience.
• Train, mentor, and develop a team of hospitality professionals to deliver luxury-level service.
• Coordinate with the finance department for budgeting, cost control, and financial reporting.
• Work closely with the reservations team to manage bookings, availability, and guest preferences.
• Ensure all staff members adhere to service standards and resort policies.
• Monitor guest satisfaction and implement strategies for continuous improvement.
• Manage any emergencies or guest complaints professionally and effectively.
• Ensure compliance with health and safety regulations.

Requirements:

• Minimum 5 years of experience in a management role within the luxury hospitality industry.
• Fluent in English; knowledge of additional languages is an advantage.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations.
• Strong organizational and time management abilities.
• Willingness to work flexible hours, including weekends and holidays.
• Must be willing to work in Bukit, Bali.