Jr CSM Jakarta

Roles & Responsibilities:

• Work closely with the client to ensure effective and efficient on boarding and drive sustained adoption over time
• Maintain a deep understanding of our solutions and content and effectively educate clients about the most relevant features/functionality for their specific business needs
• Deliver effective, timely and accurate client communications (oral and written), establishing and reviewing key performance indicators with active positive engagement
• Develop and execute efficient and effective management plans for clients such as QBRs, renewals and potential up-sells
• Engage across clients organization and work collaboratively with cross functional teams
• Act as the voice of client and provide internal feedback to Product, Engineering and other teams to enhance client services
• Support the resolution of delivery, implementation or technical issues. Perform other duties as assigned
• Monitor clients usage throughout their lifecycle, to not only identify and prioritize at-risk accounts, but also proposing strategies to mitigate churn
  
  Qualifications:
• 2 - 4 years of enterprise experience in client facing roles such as Customer Success, Account Management or Business Development.
• Supply Chain or Logistics background is essential with some exposure to technology
• Experience working with decision-makers, product champions, and end users at both growing start-ups and large enterprises
• Experience in working with complex, multi-divisional, multi-geographical clients
• Strong leadership skills and impressive executive presence
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Consistent performer who handles stressful situations and deadline pressures well
• Empathy with a knack for understanding what a customer really needs and why they need it
• Bachelor's degree required

We Offer:

• Competitive salary and benefits package
• Opportunity for growth and development within a fast-paced and dynamic environment
• Supportive and collaborative team culture
• Chance to work with top clients in various industries
• Training and resources to enhance your skills and knowledge
• If you are passionate about providing exceptional customer service and have a strong desire to help clients succeed, we would love to hear from you. 

Apply now to join our team at Talent Search Recruitment! Please send your resume to ratna@talentsearch.co.id