General Manager Operations

Responsibilities:

• Ensure the hotels operations operates smoothly as well as maintaining high service standards and member satisfaction
• Develop and implement strategic plans aimed at driving growth and achieving business objectives
• Lead and manage a diverse team as well as fostering a positive and productive work environment
• Oversee concierge/services operations and SPA as well as ensuring quality and profitability
• Monitor and report on key performance indicators to the leadership team
• Manage and lead all main departments such as HR, accounting, HK operational, engineering, front desk, reservation, concierge Achieve occupancy goals
• Develop and manage budgets, financial plans and resource allocation
• Ensure compliance with health, safety and industry regulations
• Build strong relationships with members, staff and external stakeholders
• Build strong relationships with local community
• Implement new programs, services and amenities to enhance members experience
• Set from zero
• strong partnership with international and local travel agents and concierges
• strong partnership with local vendors to provide exceptional service inside and outside the villa complex manage ordering all needed for operational amenities
• Participate in marketing and brand strategy together with marketing/brand department

Requirements:

Fluent in written and verbal English communication

Proven working experience as a General Manager at star hotel or in a similar role

Strong operational skills with a focus on efficiency and effectiveness

Ability to develop and execute long-term plans

Ability to report effectively to the leadership team and executive board

Strong leadership skills with a passion for mentoring and developing team members

Ability to thrive in a fast-paced, dynamic environment

Good communication and interpersonal skills