[HCM/Remote] Service Reliability Engineer

Job Description

Our client are seeking a highly skilled and proactive Service Reliability Engineer to join our fast-paced support team. This position demands strong coding expertise, a deep curiosity to solve problems independently, and the ability to leverage AI extensively to deliver high-quality solutions at speed. If you thrive in a dynamic environment and are passionate about building impactful tools, wed love to hear from you.

RESPONSIBILITIES:

• Build standalone tools/dashboards with the support team to speed up request servicing.
• Write clean, efficient code for simple integrations (e.g., 1-2 API calls).
• Use AI creatively (beyond Copilot) to boost development and tool performance.
• Figure out problems and solutions without detailed instructions.
• Deliver high-quality work fastsimple tools shouldnt take weeks.
• Maintain and improve tools as needs evolve.

REQUIREMENTS

• At least 5+ years of experience
• Strong communication skills in English and Vietnamese.
• Technical Expertise:
  • Proficiency in programming languages like JavaScript (Node, NestJS, React, Vue)
  • Strong hands-on experience with at least one cloud Platforms: AWS, GCP, or Azure
  • Hands-on experience configuring monitoring, dashboards, and alerting systems using tools such as Prometheus, Grafana, ELK Stack, Datadog, New Relic, or OpenTelemetry.
  • Experience with CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI, ArgoCD).
  • Hands-on expertise with AI tools and frameworks (e.g., LLMs, TensorFlow, or custom scripts) to optimize development processes..
• Problem-Solving & Curiosity:
  • Proven ability to tackle vague or complex problems, proactively seeking clarity and delivering solutions without needing detailed instructions.
  • A curious, analytical mindset eager to understand systems, users, and workflows deeply.
• Collaboration & Communication:
  • Strong interpersonal skills to work effectively with the support team and stakeholders, translating requirements into technical solutions.
  • Comfortable receiving feedback and iterating quickly under the guidance of Michael and the team.

WHAT WE OFFER

• Salary: Up to 70.000.000 VND/Month
• A high-energy, collaborative team where your tools directly boost support efficiency and customer impact.
• Freedom to experiment with state-of-the-art AI technologies and shape our development practices.
• Full-time insurance follow VN Labor laws
• Work equipment support.
• Annual bonus, performance-based bonus.
• Monthly compensation package to help you work and live better, remotely!
• Fully support for exams to get Certification and skills improvement training.
• Receive 22 paid leaves on your 5th years. We encourage you to take one month off work.
• A competitive salary and benefits package

OFFICE

We are remote-first, it means working remotely does not make you less important or boring. But people who love office still get the great office experience at:

• HN Office: Cầu Giấy, Hà Nội
• HCM Office: Quận Bình Thạnh Tp. Hồ Chí Minh

WORKING TIME: From Monday to Friday (8 hours/ day VN time) Sing client

THE HIRING PROCESS

• R1: Live code + technical interview (VN team)
• R2: Meet client
  • Take Home Assessment (Estimated time: 2 hours)
  • Case study interview (~90 minutes)
  • Career Deep Dive/Behavioral fit interview (~60 minutes)
• R3: meet Founder + Offer

Please note that all rounds will be conducted in English. Ensure a stable internet connection, use a Laptop/PC with the camera on, and enable screen sharing.