Trainer

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description

• Responsible For Day-to-day Functional Direction Of Agents Within The Program Training Classroom Environment, Including Student Progress Monitoring For The Duration Of Training, Providing Coaching And Developmental Feedback And Readiness Recommendations
• Utilize Effective Presentation And Facilitation Skills Including Creative Training Techniques And Adult/accelerated Learning Techniques Using A Variety Of Training Delivery Modalities In A Classroom Environment
• Prepare And Present Training Materials Through Classroom Learning, Hands On Demonstrations, And Supporting Activities
• Accountable For Achieving Individual Training Performance Metrics
• Support And Partner With Operations To Transition Of Agents From Training To Production Environment, Ensuring Competency Levels Meet Business Needs (where Required)
• Maintain Relevant Product Knowledge For Each Account By Taking Calls, Attending Client And Cross Functional Meetings (as Needed), And Side By Side Observations

Requirement

• Two to four years of contact center experience preferred
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
  
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
• Self-starter, sense of urgency, and works well under pressure
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships